Since we are shipping overseas from Japan, we can only accept returns and exchanges for defective merchandise.
If you believe you have received a defective product, please contact us at firstname.lastname@example.org within 7 days of delivery of your merchandise.
We are able to accept the exchange of a non-defective product, but you are responsible for covering the shipping costs(conditions may apply). Please contact us at email@example.com for details.
•Returns and exchanges are subject to inspection upon receipt. All packages, including original containers and product labels, must be unmarked and not defaced in any manner.
•Used products are not eligible for returns and exchanges.
•Due to hygienic reasons, socks, knee pads, and elbow pads are not eligible for return once opened.
•We cannot assume responsibility for lost shipments on return. Please retain your tracking number for your reference.